ORDER PICKUP, SHIPPING, RETURNS + MORE
Vancouver customers can select 'Vancouver pickup' at checkout to opt out of shipping and collect their order from our studio in east Vancouver.
Los Angeles customers can select 'LA pickup' at checkout to opt out of shipping and collect their order from our studio in Atwater Village.
We ship once a week with UPS. Orders are shipped from either our studio in Vancouver, Canada, or our studio in Los Angeles, USA.
Twenty One Tonnes is not responsible for any customs, duties or brokerage fees that may be incurred importing goods into your country of residence. Twenty One Tonnes is not responsible for any lost or stolen packages, or damage that may take place during shipping. Fees incurred from rejected packages are the responsibility of the customer.
We want you to be happy with your purchase! Twenty One Tonnes will accept returns on purchases within 7 days of delivery*. The item(s) must be in re-sellable condition. To return an item please email email@example.com within 7 days of delivery for instructions and return shipping address. The customer is responsible for return shipping costs. There is a flat $10 restocking fee for all returns. *Items purchased on sale or at a discounted price are final sale.
Canadian customers are subject to the taxes applicable in their province of residence (GST, PST, HST).
California customers are subject to their applicable county and state taxes.
International orders may be subject to import duties, customs, or taxes imposed by their country of residence. Twenty One Tonnes is not responsible for any customs, duties or brokerage fees that may be incurred importing goods into your country of residence.
All content appearing on www.twentyonetonnes.com is the property of Twenty One Tonnes. Any information, images, copy and graphics cannot be reproduced, used, copied, re-transmitted or modified without the written consent of Twenty One Tonnes.
Twenty One Tonnes will never sell, distribute or share your personal information.
TERMS & CONDITIONS
Orders may be cancelled by Twenty One Tonnes at any time, whether you have already made payment or not. In the event that you are charged and your order is cancelled, Twenty One Tonnes will immediately issue you a refund.
By using www.twentyonetonnes.com you agree to the terms and conditions outlined above. We reserve the right to update these terms and conditions at any time.