TAXES, SHIPPING + RETURNS


ORDERING INFORMATION

 

TAXES

Canadian customers are subject to the taxes applicable in their province of residence (GST, PST, HST). International orders are not subject to Canadian taxes, but may be subject to import duties, customs, or taxes imposed by your country of residence. Twenty One Tonnes is not responsible for any customs, duties or brokerage fees that may be incurred importing goods into your country of residence.

SHIPPING

Local customers can opt out of shipping and pick up their purchase in Vancouver by using discount code PICKUP at checkout.

Twenty One Tonnes aims to ship all other orders within two working days. Orders are shipped from Vancouver, Canada by Canada Post, unless otherwise arranged. 

Twenty One Tonnes is not responsible for any customs, duties or brokerage fees that may be incurred importing goods into your country of residence. Twenty One Tonnes is not responsible for any lost or stolen packages, or damage that may take place during shipping. Fees incurred from rejected packages are the responsibility of the customer.

 

RETURNS

Items purchased on sale or at a discounted price are final sale. Twenty One Tonnes will accept returns of all other purchases within 7 days of delivery. The item(s) must be in original re-sellable condition. To return an item please email info@twentyonetonnes.com for instructions. The customer is responsible for the shipping costs of the return. 

  

COPYRIGHT

All content appearing on www.twentyonetonnes.com is the property of Twenty One Tonnes. Any information, images, copy and graphics cannot be reproduced, used, copied, re-transmitted or modified without the written consent of Twenty One Tonnes.

 

PRIVACY POLICY

Twenty One Tonnes will never sell, distribute or share your personal information.

 

TERMS & CONDITIONS

Orders may be canceled at any time, whether you have already made payment or not. In the event that you are charged and your order is canceled, Twenty One Tonnes will issue you a refund.

By using www.twentyonetonnes.com you agree to the terms and conditions outlined above. We reserve the right to update these terms and conditions at any time.